Healthcare Account Manager – Client Success & PBM Operations

CVSHealth; Massachusetts; On-site; USD 44,000 - 102,000; Full time

Job summary

CVS Health is seeking an Account Manager to serve as the primary contact for clients and oversee daily PBM operations. You will liaise between clients and cross-functional teams to ensure timely delivery of requests, maintain high service levels, and build lasting relationships with key stakeholders.

Successful candidates will demonstrate exceptional organizational and communication skills, problem solving, and reliability.

Qualifications

• 4+ years in a client services or account management role.
• Excellent organizational skills and attention to detail.
• Strong verbal and written interpersonal communication.
• Solid problem solving and critical thinking abilities.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Oversee day-to-day PBM operations for assigned clients and act as liaison.
• Ensure timely, successful delivery of client requests and updates.
• Collaborate with cross-functional internal teams to meet client needs.
• Maintain professionalism and responsiveness in all interactions.

Skills

Client Services

Organizational Skills

Interpersonal Communication

Problem Solving

On-Camera Attendance

Education

Bachelor’s Degree or equivalent work experience

Job description

CVS Health is seeking an Account Manager to serve as the primary contact for clients and oversee daily PBM operations. You will liaise between clients and cross-functional teams to ensure timely delivery of requests, maintain high service levels, and build lasting relationships with key stakeholders.

Successful candidates will demonstrate exceptional organizational and communication skills, problem solving, and reliability.