Client Success Manager — Health PBM Operations

CVS Health Corporation; Connecticut; Hybrid; USD 44,000 - 94,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Travel opportunities

Job summary

CVS Health Corporation is seeking an Account Manager to be the primary point of contact for PBM clients and to oversee day-to-day operations. You will coordinate with cross-functional teams to ensure timely delivery and to understand client needs, building long-lasting relationships across key stakeholders.

The role emphasizes delivering accurate, reliable, and professional client service, while driving issue resolution and maintaining timelines.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1+ years in client services or account management.
• Excellent communication and organizational abilities.
• Willingness to travel up to 20% and travel readiness.

Responsibilities

• Issue tracking by coordinating with internal departments and clients, providing timely updates.
• Drive practical and creative solutions to complex situations.
• Engage internal or client resources to resolve issues efficiently.
• Meet deadlines and ensure client performance guarantees are met.

Skills

Organizational skills

Communication skills

Critical thinking

On-camera presence

Client services experience

Education

Bachelor's degree or equivalent

Job description

CVS Health Corporation is seeking an Account Manager to be the primary point of contact for PBM clients and to oversee day-to-day operations. You will coordinate with cross-functional teams to ensure timely delivery and to understand client needs, building long-lasting relationships across key stakeholders.

The role emphasizes delivering accurate, reliable, and professional client service, while driving issue resolution and maintaining timelines.