Healthcare Account Manager - Client Success & Operations

CVS Health Corporation; West Virginia; Hybrid; USD 44,000 - 102,000; Full time

Job summary

CVS Health Corporation in the United States seeks an Account Manager to be the primary point of contact for clients and oversee all day-to-day PBM operations.

You will coordinate with cross-functional teams to deliver client requests, resolve issues, and build long-lasting relationships with key stakeholders. Travel up to 20%.

Requirements include a Bachelor's degree and 4+ years in client services or account management, with strong communication, organizational, and problem-solving skills.

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Serve as the clients main point of contact and oversee day-to-day PBM operations.
• Act as liaison between clients and cross-functional internal teams.
• Ensure timely delivery of client requests and maintain client satisfaction.
• Manage resolution status of routine to complex client requests.
• Build long-lasting, mutually beneficial relationships with key business stakeholders.

Skills

Client services

Organizational skills

Interpersonal communication

Problem solving

On-camera presence

Education

Bachelor's degree

Job description

CVS Health Corporation in the United States seeks an Account Manager to be the primary point of contact for clients and oversee all day-to-day PBM operations.

You will coordinate with cross-functional teams to deliver client requests, resolve issues, and build long-lasting relationships with key stakeholders. Travel up to 20%.

Requirements include a Bachelor's degree and 4+ years in client services or account management, with strong communication, organizational, and problem-solving skills.