Health Account Manager & Client Solutions Lead

CVS Health; Madison (WI); On-site; USD 44,000 - 102,000; Full time

Job summary

CVS Health is seeking an Account Manager to act as the primary client contact and oversee day-to-day PBM operations. You will coordinate with cross-functional teams to deliver timely, accurate client requests and maintain strong, long-lasting relationships with key stakeholders.

Strong communication, organizational, and problem-solving skills are essential. Travel up to 20% may be required; a Bachelor's degree and 4 years of account management or client services experience are preferred.

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
• Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcome.
• Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
• Work within Deadlines and Client Guarantees - Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Skills

Client services exp

Organizational skills

Interpersonal communication

Problem solving

On-camera ready

Education

Bachelor's degree

Job description

CVS Health is seeking an Account Manager to act as the primary client contact and oversee day-to-day PBM operations. You will coordinate with cross-functional teams to deliver timely, accurate client requests and maintain strong, long-lasting relationships with key stakeholders.

Strong communication, organizational, and problem-solving skills are essential. Travel up to 20% may be required; a Bachelor's degree and 4 years of account management or client services experience are preferred.