Head of Workplace Experience & Strategic Accounts

CBRE, Inc.; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Director - Talent Community to oversee client accounts and lead a cross-functional team within the Operations Management function.

The role emphasizes building long-term relationships, managing staff, and driving revenue opportunities while aligning with CBRE's values. You will supervise, recruit, train, and coach staff; develop strategies, manage contracts, and coordinate multi-site activities across Greenwich, Hoboken, New Rochelle, New York

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products.
• Expert organizational skills and an advanced inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines.
• Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
• Build and maintain effective long-term client relationships and a high level of satisfaction. Formulate, negotiate, and execute contracts utilizing internal expert resources.
• Prepare and submit short and long-range plans and strategies to clients using available marketing programs to reach nominated targets.
• Direct new business efforts with current accounts. Source new business opportunities and engage the field accordingly.
• Conduct regular status and strategy meetings with the client's management to understand needs.
• Evaluate industry and business trends and review and identify performance across the strategic account.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

Skills

Staffing & coaching

Client relationship management

Strategic planning

Leadership

Communication skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking a Workplace Experience Director - Talent Community to oversee client accounts and lead a cross-functional team within the Operations Management function.

The role emphasizes building long-term relationships, managing staff, and driving revenue opportunities while aligning with CBRE's values. You will supervise, recruit, train, and coach staff; develop strategies, manage contracts, and coordinate multi-site activities across Greenwich, Hoboken, New Rochelle, New York