Workplace Experience Director - Talent Community

CBRE, Inc.; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

CBRE, Inc. is seeking a Workplace Experience Director - Talent Community to oversee client accounts of strategic significance and coordinate staff functions to support CBRE's goals.

This leadership role sits within the Operations Management function and focuses on staffing, training, and performance management across teams. You will develop and maintain client relationships, drive revenue opportunities, and lead by example while aligning with CBRE RISE values.

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching.
• Coordinate and manage the team's daily activities, set work schedules, assign tasks, cross-train staff.
• Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
• Build and maintain long-term client relationships and negotiate/execute contracts with internal resources.
• Prepare and submit plans and strategies to clients using marketing programs to reach targets.
• Lead new business efforts with current accounts and source opportunities.

Skills

Leadership

Team leadership

Communication

Organizational skills

Staff management

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Job description

Workplace Experience Director - Talent Community

304368

05-Nov-2026

Greenwich - Connecticut - United States of America, Hoboken - New Jersey - United States of America, New Rochelle - New York - United States of America, New York City - New York - United States of America, Newark - New Jersey - United States of America

About the Role:

As a CBRE Alliance Director, you will assist with the oversight of the department responsible for developing and maintaining business relationships with client accounts of strategic significance.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
• Build and maintain effective long-term client relationships and a high level of satisfaction. Formulate, negotiate, and execute contracts utilizing internal expert resources.
• Prepare and submit short and long-range plans and strategies to clients using available marketing programs to reach nominated targets.
• Direct new business efforts with current accounts. Source new business opportunities and engage the field accordingly.
• Conduct regular status and strategy meetings with the client's management to understand needs.
• Evaluate industry and business trends and review and identify performance across the strategic account. Review data for potential impact on new business and operations and respond with business changes. Achieve revenue targets by increasing spend per account.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You'll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education with an emphasis on Facilities Management, Workplace Experience and Consulting will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for Visa sponsorship now or in the future.