Workplace Experience Director - Talent Community

CBRE, Inc.; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Director - Talent Community to oversee client accounts and lead a cross-functional team within the Operations Management function.

The role emphasizes building long-term relationships, managing staff, and driving revenue opportunities while aligning with CBRE's values. You will supervise, recruit, train, and coach staff; develop strategies, manage contracts, and coordinate multi-site activities across Greenwich, Hoboken, New Rochelle, New York

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products.
• Expert organizational skills and an advanced inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines.
• Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
• Build and maintain effective long-term client relationships and a high level of satisfaction. Formulate, negotiate, and execute contracts utilizing internal expert resources.
• Prepare and submit short and long-range plans and strategies to clients using available marketing programs to reach nominated targets.
• Direct new business efforts with current accounts. Source new business opportunities and engage the field accordingly.
• Conduct regular status and strategy meetings with the client's management to understand needs.
• Evaluate industry and business trends and review and identify performance across the strategic account.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

Skills

Staffing & coaching

Client relationship management

Strategic planning

Leadership

Communication skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Workplace Experience Director - Talent Community

Full-time

Greenwich - Connecticut - United States of America, Hoboken - New Jersey - United States of America, New Rochelle - New York - United States of America, New York City - New York - United States of America, Newark - New Jersey - United States of America

About the Role:

As a CBRE Alliance Director, you will assist with the oversight of the department responsible for developing and maintaining business relationships with client accounts of strategic significance.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
• Build and maintain effective long-term client relationships and a high level of satisfaction. Formulate, negotiate, and execute contracts utilizing internal expert resources.
• Prepare and submit short and long-range plans and strategies to clients using available marketing programs to reach nominated targets.
• Direct new business efforts with current accounts. Source new business opportunities and engage the field accordingly.
• Conduct regular status and strategy meetings with the client's management to understand needs.
• Evaluate industry and business trends and review and identify performance across the strategic account. Review data for potential impact on new business and operations and respond with business changes. Achieve revenue targets by increasing spend per account.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education with an emphasis on Facilities Management, Workplace Experience and Consulting will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for Visa sponsorship now or in the future.

Equal Employment Opportunity:

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

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