Head of Workplace Experience - NYC | White-Glove Service

CBRE, Inc.; New York (NY); On-site; USD 170,000 - 180,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

CBRE, Inc. in New York is seeking a Workplace Experience Director who will oversee the delivery of all workplace experience services, including Concierge, Reception, Meeting & Event Management, and admin duties.

The role requires strong leadership, strategic planning, and budget responsibilities. You will supervise staff, manage daily activities, align policies with client goals, and drive cost-saving vendor partnerships while maintaining client trust and service quality.

Qualifications

• HS Diploma or GED required.
• Bachelor’s Degree preferred with 8–12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, and rewarding performance.
• Ability to lead the exchange of sensitive information and manage targets.
• Advanced knowledge of Microsoft Office products.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching; oversee recruiting and hiring.
• Coordinate and manage daily activities; set work schedules; assign tasks; cross-train staff; monitor deadlines.
• Develop and oversee operating and administrative policies; align with client goals; review strategic plans and staffing needs.
• Manage revenue and expenses; establish savings goals; create budgets.
• Develop and maintain vendor partnerships for cost savings.
• Build and maintain client relationships; negotiate with clients, partners, and staff; monitor service metrics.
• Review and audit service Continuity plans; follow safety standards.
• Lead by example; align with CBRE RISE values; negotiate with external partners to reach consensus.
• Identify and solve complex operational problems leveraging available resources.
• Drive improvements to methods, processes and standards in job discipline.

Skills

Leadership

Staffing & training

Performance coaching

Microsoft Office

Organizational skills

Communication

Education

HS Diploma or GED

Bachelor’s Degree preferred

Tools

Microsoft Office Suite

Job description

CBRE, Inc. in New York is seeking a Workplace Experience Director who will oversee the delivery of all workplace experience services, including Concierge, Reception, Meeting & Event Management, and admin duties.

The role requires strong leadership, strategic planning, and budget responsibilities. You will supervise staff, manage daily activities, align policies with client goals, and drive cost-saving vendor partnerships while maintaining client trust and service quality.