Head of Technical Account Management (Remote)

Affirm; Baltimore (MD); On-site; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health care coverage

ESPP

Time off

Flexible Spending Wallets

Job summary

Affirm is a remote-first company reinventing credit with flexible pay-over-time options. You will lead a team of Technical Account Managers serving SMB merchants, guiding them through post-sale integration, expansion, and optimization.

You will align with Client Success, Product, and Operations to ensure technical success, set team OKRs, recruit when needed, and advocate for merchant priorities across the organization.

Qualifications

• Five+ years in a B2B customer-facing technical role
• Three+ years in a people manager role
• Strong background in web development and REST APIs
• Relationship builder with engineering customers
• Excellent communicator with internal and external stakeholders

Responsibilities

• Coach, mentor and develop TAM team for SMB merchants
• Collaborate with Client Success to grow merchant network post-launch
• Establish and track team OKRs and proactive plans
• Forecast TAM demand and recruit as needed
• Evaluate new hires for technical capabilities and guide integration solutions
• Advocate for merchants across functions to align priorities

Skills

Technical leadership

Web development

REST APIs

Communication

Education

Bachelor's degree

Job description

Affirm is a remote-first company reinventing credit with flexible pay-over-time options. You will lead a team of Technical Account Managers serving SMB merchants, guiding them through post-sale integration, expansion, and optimization.

You will align with Client Success, Product, and Operations to ensure technical success, set team OKRs, recruit when needed, and advocate for merchant priorities across the organization.