Director of Technical Account Management

Affirm; Charlotte (NC); On-site; USD 146,000 - 225,000; Full time

Benefits offered by this job

Health coverage

Equity (ESPP)

Remote-first culture

Job summary

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. You will lead a team of Technical Account Managers delivering post-sale technical success for SMB merchants, guiding them on integrations, optimizations, and product adoption.

You will collaborate with Client Success, Product, and Operations to drive merchant growth, set team OKRs, recruit talent, and ensure exceptional customer

Qualifications

• Five+ years in a b2b customer-facing technical role and three+ years as a people manager.
• Strong background in web development technologies and REST APIs with a CS degree or engineering experience.
• Excellent relationship-building with engineering customers and strong communication skills.

Responsibilities

• Coach, mentor and develop TAMs supporting SMB merchants.
• Collaborate with Client Success to enable merchants to grow and leverage Affirm’s product suite.
• Establish and track OKRs, forecast TAM demand, and recruit as needed.
• Evaluate new hires technically and guide on integrations, troubleshooting and optimization.
• Advocate for merchants across the organization to align priorities.

Skills

People management

Mentoring

Strategic thinking

Communication

Education

Bachelor's degree in related field

Tools

REST APIs

Web development technologies

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. You will lead a team of Technical Account Managers delivering post-sale technical success for SMB merchants, guiding them on integrations, optimizations, and product adoption.

You will collaborate with Client Success, Product, and Operations to drive merchant growth, set team OKRs, recruit talent, and ensure exceptional customer