Head of Technical Account Management - Remote SMB Growth

Affirm; San Francisco (CA); On-site; USD 165,000 - 225,000; Full time

Benefits offered by this job

Health care coverage

ESPP

Time off

Flexible Spending Wallets

Job summary

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. In this role you will lead a team of technical account managers (TAMs) supporting our SMB merchants and guiding product integrations and scale across the lifecycle.

You will work with Client Success, Product Management, Operations, and Merchant Care to establish team OKRs, recruit as needed, and act as a technical advocate for

Qualifications

• At least five years in a B2B customer-facing technical role.
• Three years of people management experience.
• Strong background in web technologies and REST APIs with a CS degree or professional engineering experience.
• Excellent relationship-building with engineering customers.
• Strong communicator, able to advocate for customers internally and externally.
• Bonus: experience with e-commerce or in-store retailers.
• Equivalent practical experience or Bachelor's degree in a related field.

Responsibilities

• Lead and develop a TAM team supporting SMB merchants.
• Collaborate with Client Success, Product, Operations, and Merchant Care.
• Set and track OKRs, establishing proactive action plans to meet goals.
• Forecast TAM demand and recruit as necessary.
• Guide on integration solutions, troubleshooting and optimization for customers.
• Advocate for merchants across functions to align priorities.

Skills

Web development

REST APIs

People management

Customer facing

Technical mentoring

Communication

Education

Bachelor's degree in related field

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. In this role you will lead a team of technical account managers (TAMs) supporting our SMB merchants and guiding product integrations and scale across the lifecycle.

You will work with Client Success, Product Management, Operations, and Merchant Care to establish team OKRs, recruit as needed, and act as a technical advocate for