Director, Technical Account Management - Remote

Affirm; Las Vegas (NV); On-site; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants across the United States.

You will guide a group of TAMs on integration, post-sale success, and cross-functional collaboration with Client Success, Product Management, and Operations to drive

Qualifications

• At least five years in a b2b customer facing technical role and three years as a people manager.
• A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience.
• A great relationship builder who has the ability to quickly build rapport with engineering customers.
• A fantastic communicator, both when advocating for customers internally and advocating for affirm externally.
• Bonus: Experience providing solutions to e-commerce or in-store retailers.
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field

Responsibilities

• Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants.
• Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of affirm’s expanding product suite post launch
• Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed
• Forecast the demand for TAMs and recruit as necessary
• Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers
• Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met

Skills

Team leadership

Customer-facing technical role

Web development

REST APIs

Relationship building

Education

Bachelor’s degree in CS or related field

Professional engineering experience

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants across the United States.

You will guide a group of TAMs on integration, post-sale success, and cross-functional collaboration with Client Success, Product Management, and Operations to drive