Director of Technical Account Management

Affirm; Minneapolis (MN); On-site; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

Job summary

Affirm is reinventing credit to give consumers flexibility with no hidden fees or compounding interest. In this role, you will lead a team of Technical Account Managers supporting SMB merchants post-sale, guiding technical success and product optimization across the lifecycle from integration to expansion.

You will work with Engineering, Client Success, Product Management, Operations, and Merchant Care to ensure merchants achieve their objectives, with a strong emphasis on recruiting, mentoring,

Qualifications

• At least five years in a B2B customer-facing technical role and three years as a people manager.
• Strong technical background in web development technologies and REST APIs; CS degree or equivalent experience.
• Excellent relationship-building and communication skills with engineering customers.
• Ability to advocate for customers both internally and externally.
• Bonus: previous experience solving e-commerce or in-store retailer problems.
• Equivalent practical experience or a Bachelor's degree in a related field is required.

Responsibilities

• Coach, mentor and develop TAMs for SMB merchants.
• Collaborate with Client Success to grow merchant network and optimize post-launch usage of affirm's product suite.
• Set and track team OKRs and proactive action plans to meet goals.
• Forecast TAM demand and participate in recruiting as needed.
• Evaluate new hires, handle escalations, and provide guidance on integration and troubleshooting.

Skills

Web development

REST APIs

People management

Communication

E-commerce experience

Education

Computer Science degree

Bachelor's degree in related field

Job description

Affirm is reinventing credit to give consumers flexibility with no hidden fees or compounding interest. In this role, you will lead a team of Technical Account Managers supporting SMB merchants post-sale, guiding technical success and product optimization across the lifecycle from integration to expansion.

You will work with Engineering, Client Success, Product Management, Operations, and Merchant Care to ensure merchants achieve their objectives, with a strong emphasis on recruiting, mentoring,