Head of Solutions Engineering for AI Automation

Serval; New York (NY); On-site; USD 300,000 - 350,000; Full time

Benefits offered by this job

Impact on product strategy

High-growth environment

Competitive compensation

Job summary

Serval is seeking a leader to build and own Solutions Engineering. You will define the function, hire and coach a team of technical sellers, and drive the strategy that turns complex IT/security deals into productive pilots.

You’ll partner with founders, GTM, and Product to harden the technical win and scale the function. You will personally carry strategic deals while laying the groundwork for scalable SE processes, demos, and evaluation frameworks.

Qualifications

• 10+ years in solutions engineering or pre‑sales within a high‑growth B2B software/infra company.
• 2+ years leading a Solutions Engineering Organization.
• Proven ability to sell to CIOs, Heads of IT, and security leaders.

Responsibilities

• Own Solutions Engineering strategy, team, and playbooks.
• Hire, manage, and set the standard for technical selling across the SE team.
• Operate as a hands‑on player‑coach on strategic deals (discovery, architecture, security reviews).
• Build foundational SE toolkit: demos, reference architectures, eval frameworks, and enablement.
• Codify the technical sales motion with founders and account executives, turning evaluations into pilots.

Skills

Leadership

Pre-sales

Technical depth

Sales engineering

Education

Bachelor’s or equivalent in a relevant field

Tools

ITSM

Identity stack

Job description

Serval is seeking a leader to build and own Solutions Engineering. You will define the function, hire and coach a team of technical sellers, and drive the strategy that turns complex IT/security deals into productive pilots.

You’ll partner with founders, GTM, and Product to harden the technical win and scale the function. You will personally carry strategic deals while laying the groundwork for scalable SE processes, demos, and evaluation frameworks.