Head of Cross-Functional Ops & Analytics

Lob; Maryland; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Remote work opportunities

Competitive benefits

Job summary

Lob is transforming direct mail with a modern logistics and fulfillment engine. As Business Operations Manager, you’ll own cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market, driving them from ambiguity to documented processes with named owners.

You’ll analyze data with Lob’s stack and AI tools, coordinate with teams that don’t report to you, and deliver executive updates. You’ll document outcomes and ensure a durable handoff with measurable results.

Qualifications

• Bachelor's degree required.
• 4-7+ years post-undergrad in management consulting/corporate strategy (client-facing, multi-stakeholder delivery) or business operations, strategic finance, revenue operations, or chief-of-staff work with direct ownership of an operationally complex domain.
• Industry Fit (preferred): Background in B2B SaaS, marketplace, logistics, or another operationally intensive business.

Responsibilities

• Own three to five concurrent cross-functional programs at once, each with a defined end state, a published status, named dependency owners, and a target completion date.
• Drive programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market, with escalation when a dependency stalls.
• Produce the analysis behind program decisions using Lob's data and reporting stack and available AI tooling.
• Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff.
• Provide backup for FP&A, Deal Desk, and Business Operations analytics deliverables, and support planning and execution of company-wide operating cadences like QBRs and leadership offsites.
• Program Management Chops: You deliver outcomes through people who don't report to you.

Skills

Program management

Cross-functional collaboration

Data analysis

Executive communication

Problem solving

BI tooling familiarity

Education

Bachelor's degree

Tools

BI / Data warehouse tooling

SQL

Job description

Lob is transforming direct mail with a modern logistics and fulfillment engine. As Business Operations Manager, you’ll own cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market, driving them from ambiguity to documented processes with named owners.

You’ll analyze data with Lob’s stack and AI tools, coordinate with teams that don’t report to you, and deliver executive updates. You’ll document outcomes and ensure a durable handoff with measurable results.