Head of Office Services & Hospitality

Forrest Solutions LLC; Phoenix (AZ); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Lead Office Services & Hospitality Associate to oversee office services, hospitality functions, and front‑of‑house support. You will lead a team of associates, coordinate daily operations, and deliver high‑quality service to employees and visitors.

The role reports to the Client Relations Manager/Director and is non‑exempt. Requires 2–3 years in related operations and a strong customer service mindset, with proficiency in MS Office.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: 2–3 years in office services, hospitality, facilities support, workplace services, or customer service operations, including lead/supervisory experience preferred.
• Technical skills: Microsoft Office Suite (Word, Excel, Outlook).
• Inventory tracking and scheduling tools (preferred).

Responsibilities

• Lead, train, and supervise office services and hospitality staff to ensure efficient daily operations and service delivery.
• Assign and prioritize team tasks to ensure timely completion of functions.
• Conduct performance evaluations, provide coaching, and support continuous improvement within the team.
• Maintain a clean, organized, and professional office environment, including common areas and meeting spaces.
• Manage office supplies, pantry inventory, and essential resources.
• Coordinate with janitorial and maintenance vendors for upkeep and issue resolution.
• Serve as primary point of contact for office services and hospitality requests.
• Deliver high‑quality customer service to employees and visitors.
• Support office events, meetings, and conferences including room setup and logistics.
• Maintain and optimize vendor relationships and monitor contract compliance.
• Support front desk, reception, and guest experience functions.

Skills

Leadership

Customer service

Organization

Communication

Vendor management

Microsoft Office

Problem solving

Team management

Adaptability

Physical stamina

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Opensity Solutions is seeking a Lead Office Services & Hospitality Associate to oversee office services, hospitality functions, and front‑of‑house support. You will lead a team of associates, coordinate daily operations, and deliver high‑quality service to employees and visitors.

The role reports to the Client Relations Manager/Director and is non‑exempt. Requires 2–3 years in related operations and a strong customer service mindset, with proficiency in MS Office.