Guest Experience Lead - Front Desk & Hospitality

Forrest Solutions LLC; Tennessee; Híbrido; USD 36.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Descripción de la vacante

Opensity Solutions is seeking a Lead Hospitality Associate to oversee daily hospitality operations and ensure guest experiences across service touchpoints. This role reports to the Client Relations Manager and supports front desk, concierge, and guest service teams.

You will manage check-in/check-out, coordinate with housekeeping, and analyze Guest feedback to drive service improvements. The ideal candidate has 2–3 years in hospitality, strong communication, and the ability to lead frontline

Formación

• Strong customer service and hospitality management skills.
• Ability to lead, motivate, and develop frontline service teams.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• High attention to detail and service consistency.
• Ability to multitask in fast-paced, high-pressure environments.
• Strong interpersonal skills with a client-first mindset.
• Proficiency in hospitality or service management systems.
• Ability to interpret performance metrics and guest feedback data.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Responsabilidades

• Deliver a welcoming and personalized guest experience to ensure high levels of customer satisfaction.
• Anticipate guest needs and provide tailored recommendations and service enhancements.
• Resolve guest inquiries, complaints, and service issues in a timely and professional manner.
• Supervise and support hospitality staff including front desk, concierge, and guest service teams.
• Conduct team meetings, training sessions, and performance coaching activities.
• Oversee daily front desk operations including check-in, check-out, and reservation management.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Monitor guest feedback and implement service improvements based on insights and trends.
• Support guest retention strategies including loyalty programs and personalized engagement.
• Analyze key performance indicators (KPIs) to drive service excellence and operational improvements.

Conocimientos

Customer service

Leadership

Communication

Problem-solving

Attention to detail

Multitasking

Hospitality systems

Metrics analysis

Educación

High school diploma

College degree preferred

Equivalent experience

Herramientas

Microsoft Office Suite

Reservation systems

Guest service platforms

Basic reporting tools

Descripción del empleo

Opensity Solutions is seeking a Lead Hospitality Associate to oversee daily hospitality operations and ensure guest experiences across service touchpoints. This role reports to the Client Relations Manager and supports front desk, concierge, and guest service teams.

You will manage check-in/check-out, coordinate with housekeeping, and analyze Guest feedback to drive service improvements. The ideal candidate has 2–3 years in hospitality, strong communication, and the ability to lead frontline