Head of Fraud Intelligence & Operations

SentiLink Corp; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Employer paid group health insurance

401(k) plan with employer match

Flexible paid time off

Regular company-wide in-person events

Home office stipend

Job summary

SentiLink Corp. is seeking a Head of Fraud Intelligence to transform the Fraud Intelligence Team into a high‑impact, scalable function that delivers accurate labeling, actionable insights, and clear business outcomes.

You will define operating models, mentor talent, and partner with Product, R&D, Analytics, and GTM to elevate fraud prevention across the organization. This remote US-based role requires strategic leadership, hands-on execution, and a relentless focus on quality, speed, and

Qualifications

• 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience.
• 4+ years of management experience overseeing a team of Fraud Analysts.
• Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks.
• Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies.
• Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways.
• Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making.

Responsibilities

• Establish clear performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact.
• Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures to continuously improve labeling accuracy and consistency.
• Reimagine FIT's operating model, workflows, tooling, and team structure to improve efficiency, scalability, and business outcomes.
• Build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts.
• Create a repeatable progression framework that enables FIT team members to develop technical, analytical, and fraud expertise while preparing them for advancement and internal mobility opportunities.
• Develop credible measurement frameworks that connect FIT activities to measurable fraud prevention outcomes, including model improvements, fraud detection enhancements, typology development, and customer impact.
• Launch and scale initiatives that transform frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams.
• Serve as a trusted fraud subject matter expert and strategic partner across the company, building strong relationships with stakeholders and ensuring FIT's insights influence key business decisions.
• Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs that elevate fraud awareness and expertise throughout the organization.
• Leverage AI, automation, and process optimization opportunities to increase team productivity, improve quality, and enable FIT to focus on higher-value fraud intelligence work.

Skills

Fraud operations

Leadership

Analytical thinking

Data-driven

Stakeholder management

Job description

SentiLink Corp. is seeking a Head of Fraud Intelligence to transform the Fraud Intelligence Team into a high‑impact, scalable function that delivers accurate labeling, actionable insights, and clear business outcomes.

You will define operating models, mentor talent, and partner with Product, R&D, Analytics, and GTM to elevate fraud prevention across the organization. This remote US-based role requires strategic leadership, hands-on execution, and a relentless focus on quality, speed, and