Head of Enterprise Customer Success

Salesforce, Inc.; New York (NY); Hybrid; USD 171,000 - 273,000; Full time

Benefits offered by this job

Office-flexible, 3 days in office per 

Salary range transparency

Job summary

Salesforce, Inc. in New York, NY seeks a senior Customer Success leader to drive adoption of MuleSoft’s Signature Success Plan, oversee renewals, and grow iACV across enterprise accounts. You will work with Sales, Renewals, Support, and Product teams to turn insights into action.

The role requires 10+ years in customer-focused management, a data-driven mindset, and executive-level communication to secure long-term growth and retention. Office-flexible with 3 days in-office per week.

Qualifications

• 10+ years in customer-focused account management roles.
• Ability to thrive in fast-paced, high-growth environments.
• Data-driven approach to identify trends and risks.
• Proven ability to influence at Director/VP+ level.

Responsibilities

• Interview, onboard, mentor, and promote successful Customer Success Managers (CSMs).
• Manage a team of 6-12 CSMs, fostering growth and excellence.
• Resolve customer-blocking issues as a senior Salesforce representative.
• Implement strategies for Signature Success Plan renewals across teams.
• Partner with peers and selling teams on capacity planning for Signature obligations.
• Align customer allocations with Signature coverage and synchronize additional cloud resources as needed.
• Oversee critical customer issues with Support, Critical Incident Center, and Engineering until resolution.

Skills

Customer success leadership

Cross-functional collaboration

Strategic thinking with data

Executive communication

Land and expand / iACV growth

Education

10+ years in customer-focused account management

Tools

Salesforce platform familiarity

CRM tools

Job description

Salesforce, Inc. in New York, NY seeks a senior Customer Success leader to drive adoption of MuleSoft’s Signature Success Plan, oversee renewals, and grow iACV across enterprise accounts. You will work with Sales, Renewals, Support, and Product teams to turn insights into action.

The role requires 10+ years in customer-focused management, a data-driven mindset, and executive-level communication to secure long-term growth and retention. Office-flexible with 3 days in-office per week.