Senior Customer Success Manager - Enterprise Accounts

Salesforce, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Salesforce, Inc. is seeking an experienced Customer Success Manager to serve as the primary contact for large, strategic accounts within the Signature Success program. You will partner with Sales, Engineering, and Product Management to ensure customer success, renewal, and expansion.

The role emphasizes translating complex technical needs into business outcomes, proactive platform optimization, and exceptional communication with executives and stakeholders.

Qualifications

• Minimum 5+ years in Technical Customer Success, CSM, SaaS or related leadership roles.
• Excellent communication and presentation skills across all levels, including executive/C-suite.
• Ability to translate technical concepts into business terms and map requirements to features.
• Ability to coordinate with high-volume events and cross-functional teams.

Responsibilities

• Serve as primary contact for assigned accounts, driving customer health and renewals.
• Partner with Sales, Engineering and Product to manage customer relationships and opportunities.
• Advise on Salesforce features, adoption strategies, and roadmap alignment.
• Conduct quarterly reviews, identify trends, and provide tailored release recommendations.
• Act as trusted advisor during incidents and coordinate cross-functional responses.

Skills

5+ yrs exp

Tech customer success

Executive communication

Cross-functional leadership

SaaS expertise

Education

Bachelor's degree

Job description

Salesforce, Inc. is seeking an experienced Customer Success Manager to serve as the primary contact for large, strategic accounts within the Signature Success program. You will partner with Sales, Engineering, and Product Management to ensure customer success, renewal, and expansion.

The role emphasizes translating complex technical needs into business outcomes, proactive platform optimization, and exceptional communication with executives and stakeholders.