Director, Enterprise Customer Success & Growth

Salesforce, Inc.; Seattle (WA); Hybrid; USD 171,000 - 273,000; Full time

Job summary

Salesforce, Inc. is seeking a seasoned Customer Success leader to guide the MuleSoft Signature program. You will oversee 6-12 CSMs, drive renewals and growth, and collaborate with Sales, Renewals, Support, and Product to deliver enterprise outcomes.

The role emphasizes customer focus, data-driven decisions, and strong cross-functional leadership to ensure long-term retention and expansion across large accounts.

Qualifications

• 10+ years in customer-focused account management roles.
• Thrives in fast-paced, high-growth environments with multi-hat flexibility.
• Strong critical thinking; uses data to identify trends and risks.
• Entrepreneurial, "lead from the front" mindset with people-first culture.
• High emotional intelligence and customer-centric mindset.
• Effective communicator with track record of executive relationships.
• Excellent presentation skills translating tech to business terms.
• Ability to influence senior client executives at Director/VP+ level.

Responsibilities

• Interview, onboard, mentor, and promote successful CSMs.
• Manage a team of 6-12 CSMs, fostering growth and excellence.
• Resolve customer-blocking issues as a senior Salesforce representative.
• Implement strategies for Signature Success Plan renewals across teams.
• Partner with peers on capacity planning for Signature obligations.
• Align customer allocations with Signature coverage and resources.
• Oversee critical customer issues across Support, CIC, and Engineering.
• Communicate with VP/C-level to secure long-term growth and retention.

Job description

Salesforce, Inc. is seeking a seasoned Customer Success leader to guide the MuleSoft Signature program. You will oversee 6-12 CSMs, drive renewals and growth, and collaborate with Sales, Renewals, Support, and Product to deliver enterprise outcomes.

The role emphasizes customer focus, data-driven decisions, and strong cross-functional leadership to ensure long-term retention and expansion across large accounts.