Director of Enterprise Customer Success

Salesforce, Inc.; Atlanta (GA); Hybrid; USD 171,000 - 273,000; Full time

Benefits offered by this job

Office-flexible schedule

Job summary

Salesforce is seeking a proven Customer Success leadership candidate to join the MuleSoft Customer Success management team. You will lead a team of 6-12 CSMs, drive renewals and growth across teams, and partner with Sales, Renewals, and Product to deliver enterprise-grade outcomes.

Strong data-driven decision making and executive communication are essential for success. The role emphasizes cross-functional collaboration, strategic thinking, and a hands-on approach to guiding customer success at

Qualifications

• 10+ years in customer-focused account management roles.
• Proven ability to influence at Director/VP+ level.
• Strong analytical skills with data-driven approach.

Responsibilities

• Lead a team of 6-12 Customer Success Managers, fostering growth and excellence.
• Drive adoption and renewals for Signature Success Plan across teams.
• Collaborate with Sales, Renewals, Support and Product to align on customer outcomes.
• Manage escalations and ensure cross-functional collaboration to resolve issues.
• Communicate effectively with executive-level customers to secure long-term growth and retention.

Skills

Customer Success management

Team leadership

Data-driven decisions

Executive communication

Job description

Salesforce is seeking a proven Customer Success leadership candidate to join the MuleSoft Customer Success management team. You will lead a team of 6-12 CSMs, drive renewals and growth across teams, and partner with Sales, Renewals, and Product to deliver enterprise-grade outcomes.

Strong data-driven decision making and executive communication are essential for success. The role emphasizes cross-functional collaboration, strategic thinking, and a hands-on approach to guiding customer success at