Senior Director, Enterprise Customer Success

Salesforce, Inc.; Chicago (IL); On-site; USD 171,000 - 273,000; Full time

Job summary

Salesforce, Inc. in Chicago seeks a seasoned senior leader to manage MuleSoft Customer Success on the Signature plan. You will drive adoption, renewals, and growth across enterprise teams while coordinating with Sales, Support, and Product groups to deliver exceptional outcomes.

You will engage with VP/Director-level stakeholders, ensuring trusted advisory relationships and strategic guidance. This role is office-flexible and focused on customer success at scale.

Qualifications

• 10+ years in customer-focused account management roles.
• Experience driving customer outcomes in enterprise settings.
• Ability to translate data into strategic actions.
• Strong ability to influence at Director/VP+ levels.

Responsibilities

• Lead a team of 6-12 Customer Success Managers.
• Drive renewals and expansion across Signature Success Plan.
• Collaborate with Sales, Support, and Product teams to align on strategy.
• Manage escalations and ensure executive-level customer communications.
• Develop retention and growth strategies with cross-functional partners.

Skills

Customer Success leadership

Data-driven decisions

Executive relationship mgmt

Cross-functional collaboration

Strategic thinking

Communication skills

Tools

MuleSoft Platform

Salesforce Platform

Job description

Salesforce, Inc. in Chicago seeks a seasoned senior leader to manage MuleSoft Customer Success on the Signature plan. You will drive adoption, renewals, and growth across enterprise teams while coordinating with Sales, Support, and Product groups to deliver exceptional outcomes.

You will engage with VP/Director-level stakeholders, ensuring trusted advisory relationships and strategic guidance. This role is office-flexible and focused on customer success at scale.