Director, MuleSoft Customer Success (Hybrid)

Salesforce, Inc.; United States; Hybrid; USD 171,000 - 273,000; Full time

Job summary

Salesforce, Inc. is seeking a proven leader to head MuleSoft Customer Success Management. You will manage a team of 6-12 CSMs, drive renewals and expansion, and partner with Sales, Support, and Product to deliver enterprise-grade success.

The role requires deep CS strategy experience, cross-functional collaboration, and the ability to influence at the VP+ level. This office-flexible position emphasizes in-office collaboration and scalable customer outcomes.

Qualifications

• 10+ years in customer-focused account management roles.
• Experience Thriving in fast-paced, high-growth environments.
• Ability to translate data into action and drive customer outcomes at Director/VP+ level.
• Proven track record expanding revenue and managing Net Revenue Retention (NRR).
• Strong communication, collaboration, and leadership across cross-functional teams.

Responsibilities

• Interview, onboard, mentor, and promote successful CSMs.
• Manage a team of 6-12 CSMs with a focus on growth and excellence.
• Resolve customer-blocking issues as a senior Salesforce representative.
• Lead Signature Success Plan renewals across teams.
• Coordinate with Territory Sales, Renewals, and Product teams to align resources.
• Monitor and improve customer health metrics and retention strategies.
• Engage with executives to secure long-term growth and trusted advisory relationships.

Skills

CS leadership

Account management

Strategic thinking

Data analysis

Executive communication

Relationship building

Project management

Sales acumen

Industry knowledge

NRR focus

Job description

Salesforce, Inc. is seeking a proven leader to head MuleSoft Customer Success Management. You will manage a team of 6-12 CSMs, drive renewals and expansion, and partner with Sales, Support, and Product to deliver enterprise-grade success.

The role requires deep CS strategy experience, cross-functional collaboration, and the ability to influence at the VP+ level. This office-flexible position emphasizes in-office collaboration and scalable customer outcomes.