Director, Enterprise Customer Success

Salesforce, Inc.; Dallas (TX); Hybrid; USD 171,000 - 273,000; Full time

Job summary

Salesforce, Inc. is seeking a senior Customer Success leader to drive adoption of MuleSoft’s Signature Success Plan and renewals across enterprise customers.

You will mentor a team of CSMs, coordinate with Territory Sales, Renewals, and Product teams, and work with executive-level clients to shape long-term partnerships. The role requires deep experience in customer success at scale, strong data skills, and the ability to translate business needs into strategic outcomes for Fortune 100+

Qualifications

• 10+ years in customer-focused account management roles.
• Proven ability to thrive in fast-paced, high-growth environments.
• Strong data-driven approach to identifying trends and risks.
• Experience managing technical organizations and cross-functional teams.
• Excellent communication with senior executives.

Responsibilities

• Interview, onboard, mentor, and promote successful Customer Success Managers (CSMs).
• Manage a team of 6-12 CSMs, fostering growth and excellence.
• Resolve customer-blocking issues as a senior representative of Salesforce.
• Implement strategies for Signature Success Plan renewals across teams.
• Partner with peers and selling teams on capacity planning for Signature obligations.
• Align customer allocations with Signature coverage and synchronize additional cloud resources as needed.
• Oversee critical customer issues, working across Support and Engineering until resolution.
• Communicate effectively with customers at VP/C-level to secure long-term growth.

Skills

Customer success leadership

Strategic thinking

Data-driven decision making

Cross-functional collaboration

Tools

MuleSoft

Salesforce

Job description

Salesforce, Inc. is seeking a senior Customer Success leader to drive adoption of MuleSoft’s Signature Success Plan and renewals across enterprise customers.

You will mentor a team of CSMs, coordinate with Territory Sales, Renewals, and Product teams, and work with executive-level clients to shape long-term partnerships. The role requires deep experience in customer success at scale, strong data skills, and the ability to translate business needs into strategic outcomes for Fortune 100+