MuleSoft Customer Success Lead: Adoption & Growth

salesforce.com, inc.; Austin (TX); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office-flexible schedule

Hybrid work environment

Job summary

Salesforce is seeking a customer-obsessed, strategic partner to serve as the single point of accountability for our most complex MuleSoft enterprise customers. You will champion adoption, architecture alignment, and value realization across API-led connectivity.

In a flexible, hybrid role, you will identify new use cases, manage risk, drive expansions, and present ROI to senior stakeholders. You’ll build executive relationships with CIOs and enterprise architects and guide customers toward

Qualifications

• Experience in Customer Success, Enterprise Sales, Professional Services, Technology Consulting, or SaaS with integration focus.
• Proven ability to manage large, complex enterprise accounts with multiple stakeholders.
• Ability to engage senior executives (Director/VP) and influence technical strategy.
• Deep knowledge of integration architectures, API design patterns, and platform best practices.
• Track record of driving expansion revenue within existing relationships.
• Experience with MuleSoft or similar iPaaS platforms and API-led connectivity.

Responsibilities

• Serve as the single point of customer accountability for MuleSoft enterprise customers.
• Collaborate with Product, Engineering, and Sales to drive adoption, satisfaction, retention, and expansion.
• Define and track ROI, moving conversations from API usage to business value.
• Build executive relationships with CIOs, CTOs, and enterprise architects.
• Identify new use cases and opportunities to expand platform adoption.
• Proactively identify risks and unblock adoption to prevent blockers.

Skills

Customer Success

Executive relationships

Strategic problem solving

Project management

Agility

Communication

Tools

MuleSoft

IPaaS

Job description

Salesforce is seeking a customer-obsessed, strategic partner to serve as the single point of accountability for our most complex MuleSoft enterprise customers. You will champion adoption, architecture alignment, and value realization across API-led connectivity.

In a flexible, hybrid role, you will identify new use cases, manage risk, drive expansions, and present ROI to senior stakeholders. You’ll build executive relationships with CIOs and enterprise architects and guide customers toward