Director of Enterprise Customer Success

Salesforce, Inc.; Indianapolis (IN); Hybrid; USD 171.000 - 273.000; Vollzeit

Zusammenfassung

Salesforce, Inc. is seeking a senior Customer Success leader to drive adoption of MuleSoft Signature Success Plan and manage renewals and growth across enterprise accounts.

You will collaborate with Territory Sales, Renewals, and Product teams to deliver a scalable, data-driven customer success strategy. The role requires extensive leadership experience in enterprise CS, strong executive communication, and a deep understanding of AI-enabled integration platforms.

Qualifikationen

• 10+ years in customer-focused account management roles.
• Proven ability to thrive in fast-paced, high-growth environments.
• Strong critical thinking with data-driven risk assessment.
• Entrepreneurial mindset with leadership of technical teams.
• Excellent communication with Directors/VP+ levels.
• Familiarity with Salesforce products and AI initiatives.

Aufgaben

• Interview, onboard, mentor, and promote successful Customer Success Managers (CSMs).
• Manage a team of 6-12 CSMs, fostering growth and excellence.
• Resolve customer-blocking issues as a senior Salesforce representative.
• Implement strategies for Signature Success Plan renewals across teams.
• Partner with peers and selling teams on capacity planning for Signature obligations.
• Align customer allocations with Signature coverage and synchronize resources as needed.
• Oversee critical customer issues across Support, Incident Center, and Engineering until resolution.

Kenntnisse

Customer Success leadership

Enterprise account management

Data-driven decision making

Cross-functional collaboration

Executive communication

Jobbeschreibung

Salesforce, Inc. is seeking a senior Customer Success leader to drive adoption of MuleSoft Signature Success Plan and manage renewals and growth across enterprise accounts.

You will collaborate with Territory Sales, Renewals, and Product teams to deliver a scalable, data-driven customer success strategy. The role requires extensive leadership experience in enterprise CS, strong executive communication, and a deep understanding of AI-enabled integration platforms.