Head of Development Ops & CRM Strategy

Services For The Underserved, Inc.; New York (NY); Vor Ort; USD 100.000 - 120.000; Vollzeit

Zusammenfassung

Services For The Underserved, Inc. is seeking a Director of Development Operations to build the fundraising operations backbone in New York, ensuring discipline, donor experience, and scalable processes.

The role reports to the Vice President of Philanthropy and will guide data, systems, and staff impacts across departments. The successful candidate will oversee CRM governance (Raiser's Edge), data quality, pipeline reporting, gift administration, and change management while also coaching and

Aufgaben

• Lead Development Operations build-out and roadmapping to align with philanthropy goals.
• Define ownership, service standards, controls, and decision rights for fundraising operations.
• Assess current practices, identify risks and gaps, and build scalable solutions beyond ad-hoc processes.
• Balance long-term infrastructure with day-to-day operational needs and issue resolution.
• Partner with VP of Philanthropy to translate strategy into actionable operating plans.

Jobbeschreibung

Services For The Underserved, Inc. is seeking a Director of Development Operations to build the fundraising operations backbone in New York, ensuring discipline, donor experience, and scalable processes.

The role reports to the Vice President of Philanthropy and will guide data, systems, and staff impacts across departments. The successful candidate will oversee CRM governance (Raiser's Edge), data quality, pipeline reporting, gift administration, and change management while also coaching and