Director of Development Operations

Services For The Underserved, Inc.; New York (NY); Sur place; USD 100 000 - 120 000; Plein temps

Résumé du poste

Services For The Underserved, Inc. is seeking a Director of Development Operations to build the fundraising operations backbone in New York, ensuring discipline, donor experience, and scalable processes.

The role reports to the Vice President of Philanthropy and will guide data, systems, and staff impacts across departments. The successful candidate will oversee CRM governance (Raiser's Edge), data quality, pipeline reporting, gift administration, and change management while also coaching and

Responsabilités

• Lead Development Operations build-out and roadmapping to align with philanthropy goals.
• Define ownership, service standards, controls, and decision rights for fundraising operations.
• Assess current practices, identify risks and gaps, and build scalable solutions beyond ad-hoc processes.
• Balance long-term infrastructure with day-to-day operational needs and issue resolution.
• Partner with VP of Philanthropy to translate strategy into actionable operating plans.

Description du poste

Min USD $100,000.00/Yr.

Max USD $120,000.00/Yr.

Position Overview

SCOPE OF ROLE

The Director of Development Operations will build and lead the operational infrastructure that enables S:US's philanthropy program to grow with discipline, accountability, and a strong donor experience. Reporting to the Vice President of Philanthropy, the Director will serve as both a hands-on practitioner and a people leader: personally, driving high-priority systems, reporting, process, and data work while coaching and supervising the Fundraising Database and Administrative Manager.

This role will establish Development Operations from the ground up, translating fundraising strategy into practical systems, standards, workflows, and management tools. The Director will own fundraising CRM governance, currently centered in Raiser's Edge, while helping prepare the department for future technology decisions, including a potential transition to Salesforce or another enterprise CRM. Core areas of responsibility include data quality, revenue and pipeline reporting, gift administration, prospect and portfolio infrastructure, process documentation, staff training, change management, and cross-functional coordination with Finance, Programs, Marketing and Communications, Information Technology, and organizational leadership.

The successful candidate will combine strategic judgment with a willingness to execute. They will be comfortable designing the future state, setting priorities, and managing change while also building dashboards, improving records, documenting workflows, troubleshooting day-to-day issues, and ensuring essential work is completed accurately and on time.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Build and Lead Development Operations
  
  
  
  • Create and implement a phased Development Operations roadmap aligned with philanthropy goals and organizational priorities.
  
  
  • Establish clear ownership, service standards, controls, and decision rights for fundraising operations.
  
  
  • Assess existing practices, identify risks and gaps, and build scalable solutions rather than relying on informal or person-dependent processes.
  
  
  • Balance long-term infrastructure building with timely execution of day-to-day operational needs.
  
  
  • Serve as a strategic thought partner to the Vice President of Philanthropy and translate strategy into measurable operating plans.
  
  
  
  


• CRM Governance, Data Quality, and Adoption
  
  
  
  • Own the overall effectiveness and governance of the fundraising CRM, currently Raiser's Edge, and other stakeholders as appropriate.
  
  
  • Develop and maintain standards for constituent records, required fields, coding, gift records, actions, opportunities, relationship management, and portfolio tracking.
  
  
  • Lead data-quality efforts, including duplicate management, data hygiene, audits, exception reporting, and ongoing quality-control routines.
  
  
  • Oversee system configuration, integrations, user access, vendor relationships, upgrades, and issue resolution.
  
  
  • Help lead CRM migration readiness efforts, including business requirements, data clean-up, data mapping, documentation, testing, user training, change management, and post-implementation adoption.
  
  
  • Create practical training, documentation, and reinforcement that increase staff confidence, consistency, and adoption.
  
  
  
  


• Gift Administration and Financial Coordination
  
  
  
  • Oversee accurate and timely gift entry, acknowledgments, pledges, recurring gifts, matching gifts, third-party gifts, sponsorships, grants, restrictions, and adjustments.
  
  
  • Establish and monitor quality controls for gift processing, documentation, receipting, and stewardship handoffs.
  
  
  • Partner closely with Finance to strengthen revenue reconciliation, restricted-gift tracking, audit readiness, and shared definitions and reporting practices.
  
  
  • Develop and maintain gift acceptance and related fundraising policies in coordination with appropriate internal partners.
  
  
  • Ensure exceptions, unusual gifts, and high-risk transactions are escalated and resolved appropriately.
  
  
  
  


• Reporting, Forecasting, and Decision Support
  
  
  
  • Design and maintain reliable dashboards and recurring reports for revenue, pipeline, forecasting, retention, engagement, activity, data quality, gift processing, and outstanding obligations.
  
  
  • Create consistent definitions, reporting calendars, and quality checks so leaders and fundraisers can trust and act on the data.
  
  
  • Partner with frontline fundraisers to improve pipeline discipline, moves management, next-step tracking, portfolio reviews, and forecasting.
  
  
  • Analyze trends and translate data into concise, decision-ready insights for department and organizational leadership.
  
  
  • Respond to ad-hoc reporting and analysis needs while reducing one-off work through repeatable tools and processes.
  
  
  
  


• Prospect, Portfolio, and Fundraising Enablement
  
  
  
  • Build the operational framework for prospect identification, qualification, assignment, portfolio management, cultivation, solicitation, and stewardship tracking.
  
  
  • Create systems that help fundraisers prioritiz