Fundraising Operations & Insights Lead

Children's Hope Alliance; Statesville (NC); On-site; USD 60,000 - 71,000; Full time

Job summary

Children's Hope Alliance is seeking a Development Operations Manager to lead donor CRM systems, data integrity, reporting, and fundraising analytics. You will oversee donor services, gift administration, and cross-functional operations to drive performance and mission impact.

The role emphasizes strategic insights, forecasting, and process improvement within the Development team. The ideal candidate will have 5+ years in CRM/data management, strong Excel skills, and supervisory experience, with

Qualifications

• Bachelor's degree preferred.
• 5+ years of CRM/database management experience.
• 2+ years of supervisory or leadership experience.
• Experience in fundraising operations, nonprofit operations, CRM administration, analytics, project management, or a related field.
• Advanced Microsoft Excel and reporting skills.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent communication skills with the ability to present data and insights to diverse audiences.
• Salesforce experience (preferred).
• Nonprofit fundraising or advancement operations experience (preferred).
• Experience with donor services, gift administration, and fundraising analytics (preferred).

Responsibilities

• Lead Development Systems & Operations, serving as the primary administrator for CHA's donor CRM and fundraising systems.
• Oversee donor services, gift administration, and donor records; coordinate stewardship workflows.
• Deliver strategic reporting and analytics via dashboards, scorecards, and performance reports.
• Strengthen portfolio accountability by monitoring activity and opportunities; support Development Officers.
• Drive forecasting, budgeting, revenue forecasting, and market analysis to identify growth opportunities.
• Lead process improvement and project management across Development operations.

Skills

CRM/database management

Supervisory leadership

Advanced Excel

Data analysis

Communication skills

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

Children's Hope Alliance is seeking a Development Operations Manager to lead donor CRM systems, data integrity, reporting, and fundraising analytics. You will oversee donor services, gift administration, and cross-functional operations to drive performance and mission impact.

The role emphasizes strategic insights, forecasting, and process improvement within the Development team. The ideal candidate will have 5+ years in CRM/data management, strong Excel skills, and supervisory experience, with