Head of Development Operations & Donor Data Systems

sus.com; New York, Northern (NY, KY); Hybrid; USD 100,000 - 120,000; Full time

Job summary

S:US is seeking a Director of Development Operations to build and lead the fundraising operations infrastructure, ensuring donor experience, data integrity, and scalable processes. You will own CRM governance (Raiser’s Edge now, with potential Salesforce) and lead a team including the Fundraising Database and Administrative Manager.

The role requires strategic judgment, hands-on execution, and cross‑functional collaboration with Finance, Programs, Marketing, IT, and leadership to translate

Qualifications

• At least 7 years of progressively responsible nonprofit development operations, fundraising systems, advancement services, or closely related experience, including significant hands-on responsibility for CRM administration, reporting, and business processes.
• Demonstrated experience building or substantially redesigning Development Operations infrastructure, standards, and workflows in an organization with evolving systems and practices.
• At least 3 years of staff supervision, coaching, or team leadership experience.
• Advanced experience with Raiser’s Edge, Salesforce, or a comparable fundraising/advancement CRM, including data structure, queries, reports, dashboards, quality control, and user adoption.
• Experience supporting CRM selection, implementation, migration, or optimization projects
• Experience with gift processing, acknowledgments, revenue reconciliation, pipeline reporting, moves management, and fundraising performance reporting.
• Strong project and change-management experience, including the ability to move from assessment to implementation.
• Advanced proficiency with Microsoft Excel and comfort learning and managing related fundraising technology.
• Effective written and oral communication skills, including the ability to explain technical or process concepts clearly to varied audiences.

Skills

CRM governance

Data quality

Team leadership

Change management

Excel proficiency

Communication

Education

Bachelor's degree or equivalent

Tools

Raiser’s Edge

Salesforce

MS Excel

Job description

S:US is seeking a Director of Development Operations to build and lead the fundraising operations infrastructure, ensuring donor experience, data integrity, and scalable processes. You will own CRM governance (Raiser’s Edge now, with potential Salesforce) and lead a team including the Fundraising Database and Administrative Manager.

The role requires strategic judgment, hands-on execution, and cross‑functional collaboration with Finance, Programs, Marketing, IT, and leadership to translate