Head of Customer Solutions & Growth - Logistics

Top Talent LLC; Lithonia (GA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Job summary

Top Talent LLC in Atlanta, GA is seeking a Customer Solutions Manager to lead a team of about 10 Account/ Solutions Managers, with a focus on coaching, customer escalation, and commercial guidance. This hands-on leadership role aims to improve team performance, customer retention, pricing, and profitability, while partnering with Sales and Business Development to upsell services.

The position reports to brokerage leadership and requires strong freight pricing knowledge, a stable work history,

Qualifications

• Proven management experience in transportation or logistics.
• Experience leading customer/account teams.
• Strong knowledge of freight pricing and margins.

Responsibilities

• Lead a team of approximately 10 Account Managers and Solutions Managers.
• Provide day-to-day leadership, support, and accountability for the customer solutions team.
• Improve team morale, engagement, ownership, and overall performance.
• Serve as an escalation point for complex customer issues and unique service situations.

Skills

Team leadership

People management

Pricing strategy

Profitability analysis

Salesforce

Customer escalation

Tools

Salesforce

Job description

Top Talent LLC in Atlanta, GA is seeking a Customer Solutions Manager to lead a team of about 10 Account/ Solutions Managers, with a focus on coaching, customer escalation, and commercial guidance. This hands-on leadership role aims to improve team performance, customer retention, pricing, and profitability, while partnering with Sales and Business Development to upsell services.

The position reports to brokerage leadership and requires strong freight pricing knowledge, a stable work history,