Client Success Manager

Intelligent Audit; Alpharetta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

A logistics technology company in Georgia seeks a Client Success Manager to enhance customer satisfaction and coordinate issue resolution for Tier 1 & 2 accounts. The role demands analytical skills and proficiency with Microsoft Office. Ideal candidates will have a Bachelor’s degree and over 3 years of relevant experience. This full-time position offers a salary range of $60,000 to $85,000 per year.

Qualifications

• Minimum 3+ years of relatable experience in Audit, Finance, or Logistics.
• Freight, Pay & Audit experience is preferable.
• Solid analytical skills with Microsoft Excel.

Responsibilities

• Assess customer satisfaction for Tier 2 accounts.
• Coordinate project issue resolution across teams.
• Provide operational insights regarding cost savings opportunities.

Skills

Excellent verbal communication

Interpersonal skills

Analytical skills

Problem-solving skills

Team player

Proficiency in MS Office

Ability to communicate technical concepts

Education

Bachelor’s degree or similar experience

Tools

Microsoft Excel

Zoom

MS Teams

SharePoint

Job description

Job Title: Client Success Manager
Location requirement: Candidates should be near the Alpharetta, GA or Rochelle Park, NJ office

Base pay range

$60,000.00/yr - $85,000.00/yr

Intelligent Audit is a fast growing freight audit & business analytics technology company helping our customers become smarter shippers — shipping to their customers faster, cheaper, and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. We are looking for a Client Success Manager responsible for customers success/growth with Intelligent Audit for Tier 1 & 2 level accounts.

What You Will Do:

• Continuously assess customer's satisfaction for Tier 2 level accounts
• Maintain updated issues list that is communicated and managed on a regular interval (TBD by IA and Customer)
• Coordinate project issue resolution across different functional teams
• Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
• Provide operational insights to customers regarding savings and cost savings opportunities
• Leads customer yearly business review
• Troubleshooting - GL coding exceptions, payments, reporting
• Assist with reporting requests/questions
• Monitoring, creating KPIs around customer health
• Review Weekly Customer Health Report per Customer
• Provide direct support for the renewal activities associates with their accounts
• Use Proprietary FA&P software to extract and enrich freight pay reports upon ad-hoc or scheduled requests from Clients

What You Will Bring:

• Excellent verbal, interpersonal and written communication skills
• Team player with the ability to operate effectively in a fast‑paced environment
• Ability to work with all levels of internal staff, as well as outside clients and partners
• Strong analytical, problem‑solving, and decision‑making capabilities
• Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Sharepoint)
• Ability to communicate effectively with both technical and non‑technical audiences
• Comfort with a remote team environment
• Proficiency in online meeting applications (Zoom, MS Teams, Others)
• Demonstrated success in a collaborative, entrepreneurial and dynamic work environment where team members are open, flexible, and adaptable to the needs of the organization

Minimum Qualifications:

• Bachelor’s degree or similar experience
• Minimum 3+ years of relatable experience (Audit, Finance Accounting, Logistics, transportation)
• Freight, Pay & Audit experience preferable
• Technical aptitude and advanced skill with Microsoft Office
  • Solid Excel will need an analytical approach to problem solving and leverage proficiency with Microsoft Excel (to include V Look‑ups, Pivot Tables and conditional formatting)

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

• Other
• Industries: Transportation, Logistics, Supply Chain and Storage