Head of Customer Operations & Enablement

Wiz; Stati Uniti; In loco; USD 234.000 - 300.000; Tempo pieno

Descrizione del lavoro

Wiz is seeking a Head of Customer Operations to strategically align the Technical, Renewals, and Post-Sales teams into a single high‑performing operational engine. You will lead cross‑functional execution, governance, and budget considerations under the Head of GTM Operations, driving end‑to‑end accountability across the customer lifecycle.

You will manage multiple teams, set priorities, and collaborate with GTM leadership to report on health, risks, and progress against strategic targets.

Competenze

• Substantial experience leading business operations, strategy, or operational leadership within a high growth or enterprise tech organization.
• 5–8 years of Global Leadership experience.
• Direct management experience with coaching, developing, and scaling management talent.
• Strong strategic insight with hands-on capability in building operational processes, governance, and data-driven management models.

Mansioni

• Lead the operational integration and alignment of Technical, Renewal, and Post‑Sales functions.
• Establish unified operational frameworks, standardized handoffs, and shared cadences across pre-sales, renewals, and post‑sales delivery.
• Identify redundancies, bridge communication gaps, and build end-to-end visibility for Post‑Sales leadership.
• Maintain alignment with GTM Leadership to report on operational health, resource utilization, risks, and KPIs.
• Partner with Leadership to translate business priorities into structured operational roadmaps and track progress.
• Drive operational efficiencies aligned to KPI targets (Net Retention, on-time renewals, POV win-rate).
• Define scope, ownership structures, and performance benchmarks for each managed leader and team members.
• Foster a high-performing, transparent, and collaborative culture across technical and customer-facing domains using Servant Leadership.

Conoscenze

Global leadership

Cross-functional leadership

People management

Operations strategy

Data-driven management

Descrizione del lavoro

Wiz is seeking a Head of Customer Operations to strategically align the Technical, Renewals, and Post-Sales teams into a single high‑performing operational engine. You will lead cross‑functional execution, governance, and budget considerations under the Head of GTM Operations, driving end‑to‑end accountability across the customer lifecycle.

You will manage multiple teams, set priorities, and collaborate with GTM leadership to report on health, risks, and progress against strategic targets.