Head of Customer Engineering & Solutions Delivery

Devconnectplatform; United States; Remote; USD 231,000 - 317,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

401(k)

Paid time off

Job summary

Motive is seeking a Director of Customer Engineering to lead a team of Customer Engineers delivering post-sales technical solutions. You will drive solution quality, prioritize strategic engagements, and align with Product and Engineering to scale repeatable workflows.

In this role, you will coach and develop talent, ensure clear ownership after handoff, and partner with Sales, Success, and Operations to maximize customer value and retention across a broad set of industries.

Qualifications

• 5+ years leading and developing customer-facing technical professionals.
• Experience in enterprise SaaS, API-based capabilities, data analysis, automation, integrations.
• Ability to coach practitioners through discovery, problem solving, and documentation.

Responsibilities

• Lead and develop Customer Engineers, setting clear expectations for quality, accountability, collaboration, and outcomes.
• Build a culture of technical curiosity, practical problem solving, prioritization, and reusable knowledge.
• Prioritize strategic engagements to increase value and adoption.
• Ensure each engagement has a business problem, sponsor, feasible path, success metrics, and handoff owner.
• Join complex engagements to guide discovery, solution design, validation, and alignment.
• Define and evolve engagement model, intake, capacity planning, standards, and handoff practices.
• Measure delivered solutions, customer value, and recurring barriers removed; propagate learnings.
• Coordinate with Product, Engineering, Customer Success, Implementation, Sales, and account teams to scale solutions.

Skills

People leadership

Enterprise SaaS

API integrations

Data analysis

Automation

Post-sales engineering

Cross-functional collaboration

Technical coaching

Stakeholder management

Education

Bachelor's degree or higher

Job description

Motive is seeking a Director of Customer Engineering to lead a team of Customer Engineers delivering post-sales technical solutions. You will drive solution quality, prioritize strategic engagements, and align with Product and Engineering to scale repeatable workflows.

In this role, you will coach and develop talent, ensure clear ownership after handoff, and partner with Sales, Success, and Operations to maximize customer value and retention across a broad set of industries.