Director, Customer Engineering (Fully Remote)

Motive; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Motive in the United States is seeking a senior leader to head the Customer Engineers team, turning operational problems into working solutions using Motive's products, APIs, and automation.

You will prioritize strategic engagements, ensure clear business problems, sponsors, solution paths, and success measures, and establish post-handoff ownership and a scalable engagement model.

Qualifications

• Lead and manage a team of Customer Engineers.
• Turn operational problems into working solutions using Motive's products, APIs, and automation.

Responsibilities

• Prioritize strategic customer engagements with clearly defined business problems, sponsors, solution paths, and success measures.
• Define the team's engagement model and operating cadence.
• Measure delivered solutions, customer value, and reusable expertise.

Job description

• Lead and develop a team of Customer Engineers to turn operational problems into working solutions using Motive's products, APIs, and automation.
• Prioritize strategic customer engagements, ensuring clear business problems, sponsors, solution paths, success measures, and post-handoff ownership.
• Define the team's engagement model and operating cadence, measuring delivered solutions, customer value, and reusable expertise.