Senior Solutions Architect & Customer Deployment Lead

FleetWorks Technology, Inc.; San Francisco, Chicago (CA, IL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive equity

Top-tier medical/dental/vision

Fully covered lunches and dinners

Career growth and learning

Job summary

FleetWorks Technology, Inc. is looking for a Head of Solutions Engineering to own the technical customer journey—from onboarding and implementation to custom builds that power our clients’ core operations.

You’ll personally lead the most strategic deployments, write the playbook from real-world learnings, scope work, manage expectations with customers, and collaborate with engineering and product to deliver scalable, self-serve workflows.

Qualifications

• Experience owning implementation or solutions delivery at B2B software companies.
• Proven ability to manage technical customer relationships and coach others.
• Ability to learn complex product, configure workflows, read integrations.
• Strong communication, written and verbal.
• High ownership and hands-on by default.

Responsibilities

• Own customer deployments end-to-end from onboarding to go-live and adoption.
• Lead implementations at the intersection of customers and engineering.
• Partner with engineering and product to minimize handoffs.
• Develop documentation and enable customers to self-serve.
• Build cross-functional project management processes and handle escalations.

Skills

Implementation ownership

Solutions engineering

Customer relationships

Product configuration

Communication

Ownership mindset

Job description

FleetWorks Technology, Inc. is looking for a Head of Solutions Engineering to own the technical customer journey—from onboarding and implementation to custom builds that power our clients’ core operations.

You’ll personally lead the most strategic deployments, write the playbook from real-world learnings, scope work, manage expectations with customers, and collaborate with engineering and product to deliver scalable, self-serve workflows.