Director, Customer Engineering & Solutions

Motive; United States; Remote; USD 231,000 - 317,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401k plan

Paid time off

Short and long-term disability

Life insurance

Job summary

Motive is seeking a Director, Customer Engineering in the United States to lead a high-impact team focused on delivering post-sales technical solutions for strategic customers. You will guide discovery, design, validation, and handoffs to ensure sustainable customer value and scalable engineering practices.

You will foster technical curiosity, establish engagement models, and align with Product, Engineering, and Sales to turn proven solutions into repeatable playbooks for Motive’s field teams.

Qualifications

• 5+ years of experience leading and developing customer-facing technical professionals.
• Strong Solutions Engineering, technical consulting, post-sales engineering, or comparable customer-facing experience; you understand the difference between demonstrating a solution and delivering one.
• Credible technical depth in enterprise SaaS, API-based capabilities, data analysis, automation, integrations, and troubleshooting product behavior.

Responsibilities

• Lead and develop Customer Engineers, setting clear expectations for technical quality, customer accountability, collaboration, documentation, and measurable outcomes.
• Build a culture of technical curiosity, practical problem solving, thoughtful prioritization, and reusable knowledge.
• Prioritize strategic customer engagements where solution work can increase realized value, resolve operational gaps, reduce displacement risk, or support broader adoption.
• Ensure each engagement has a clear business problem, customer sponsor, feasible solution path, success measures, and owner after handoff.
• Join the most complex customer engagements to guide discovery, solution design, technical validation, stakeholder alignment, and outcome measurement.
• Define and evolve the team's engagement model, intake process, capacity planning, technical standards, delivery expectations, and handoff practices; establish an operating cadence for reviewing progress, capacity, quality, and outcomes.
• Measure solutions delivered and adopted, documented customer value, recurring technical barriers removed, reusable solution patterns, customer‑backed product insights, and contribution to retention or expansion.
• Connect customer‑validated needs and technical evidence to Product and Engineering, partner with Customer Success, Implementation, Sales, account teams, and presales Solutions Engineering to coordinate ownership, and turn proven solutions into repeatable workflows, guidance, and enablement for the wider field.

Skills

Leadership

Customer engagement

Solutions Engineering

Technical depth

Cross-functional collaboration

Tools

APIs

Data analysis

Automation

Job description

Motive is seeking a Director, Customer Engineering in the United States to lead a high-impact team focused on delivering post-sales technical solutions for strategic customers. You will guide discovery, design, validation, and handoffs to ensure sustainable customer value and scalable engineering practices.

You will foster technical curiosity, establish engagement models, and align with Product, Engineering, and Sales to turn proven solutions into repeatable playbooks for Motive’s field teams.