Director of Customer Success & Global Growth

Map My Customers, Inc.; Raleigh (NC); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Map My Customers seeks a Director of Customer Success to lead a growing team and provide strategic guidance across customer success and support. The role focuses on helping outside sales and field service teams work more efficiently, with an emphasis on scalable processes and data-driven improvement.

As a globally distributed company, Map My Customers aims to deliver high-impact, honest, and respectful customer interactions while growing a diverse and capable team.

Formación

• Strategic thinker focused on efficient customer success execution.
• Ability to grow high-performing teams and collaborate across functions.
• Experience in scaling processes, training, KPI tracking, and NPS measurement.

Responsabilidades

• Execute and own monthly net churn rate for the team and align goals.
• Collaborate with executives to evolve the customer success vision and plans.
• Help organize a high-impact customer success team and scale initiatives.
• Experiment with ideas to scale retention, cross-sell, and upsell.
• Collaborate weekly with sales, design, analytics, and engineering to achieve goals.
• Measure and report results of the customer success team's work.
• Fill gaps by handling tasks when resources are tight.

Conocimientos

Leadership

Cross-functional collab

Team development

KPI tracking

NPS surveys

Documentation

Process optimization

Project management

Written communication

Descripción del empleo

Map My Customers seeks a Director of Customer Success to lead a growing team and provide strategic guidance across customer success and support. The role focuses on helping outside sales and field service teams work more efficiently, with an emphasis on scalable processes and data-driven improvement.

As a globally distributed company, Map My Customers aims to deliver high-impact, honest, and respectful customer interactions while growing a diverse and capable team.