Remote Director, Customer Engineering

Motive; United States; Remote; USD 231,000 - 317,000; Full time

Job summary

Motive seeks a Director of Customer Engineering to lead a post-sales technical solutions team that delivers measurable customer value. You will own the operating model for the function, guiding engagements across Product, Engineering, CS, and Sales while staying technically credible and hands-on as needed.

This remote, US-based role offers an OTE of $231,000–$317,000 with RSU potential and a comprehensive benefits package.

Qualifications

• 5+ years of experience leading and developing customer-facing technical professionals.
• Credible depth in enterprise SaaS, API-based capabilities, data analysis, automation and troubleshooting.
• Experience turning ambiguous customer problems into delivered solutions with measurable business results.

Responsibilities

• Lead and develop Customer Engineers, setting expectations for technical quality and outcomes.
• Build a culture of curiosity, problem solving, and reusable knowledge.
• Prioritize strategic engagements to increase realized value and drive adoption.
• Ensure each engagement has a business problem, sponsor, feasible solution, success measures and ownership.
• Join complex engagements to guide discovery, design, validation, and outcomes.

Skills

Team leadership

Solutions engineering

Post-sales engineering

Enterprise SaaS

API integrations

Data analysis

Automation

Stakeholder management

Executive presence

Job description

Motive seeks a Director of Customer Engineering to lead a post-sales technical solutions team that delivers measurable customer value. You will own the operating model for the function, guiding engagements across Product, Engineering, CS, and Sales while staying technically credible and hands-on as needed.

This remote, US-based role offers an OTE of $231,000–$317,000 with RSU potential and a comprehensive benefits package.