Director, Customer Engineering

Gomotive; United States; Remote; USD 231,000 - 317,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Paid leave

401(k)

Job summary

Gomotive in the United States is seeking a leader to manage a post-sales technical team that guides major customers through complex operational challenges with enterprise software, APIs, data, integrations, and automation.

You will coach engineers, align stakeholders, and develop repeatable delivery patterns to demonstrate customer value while driving retention and growth. This role blends people leadership with hands-on guidance in high-impact engagements.

Qualifications

• Lead and develop customer-facing technical professionals.
• Experience in solutions engineering or post-sales engineering.
• Strong knowledge of enterprise SaaS, APIs, data, and automation.
• Proven ability to turn customer problems into measurable outcomes.
• Excellent prioritization and cross-functional communication.
• Experience scaling technical functions with delivery standards.

Responsibilities

• Coach and develop customer-facing engineers and set quality expectations.
• Prioritize engagements by needs, adoption, gaps, and impact.
• Guide work from discovery to validation and outcomes.
• Establish team processes for intake, capacity, and handoffs.
• Track adoption, value, and recurring barriers.
• Share needs with Product/Engineering and turn insights into guidance.

Skills

People leadership

Solutions engineering

Post-sales experience

Enterprise SaaS knowledge

Data analysis

Stakeholder management

Tools

APIs

Automation tools

Data analysis tools

Job description

Role overview

Lead a post-sales technical team that helps major customers solve complex operational problems with enterprise software, APIs, data, integrations, and automation. The role combines people management with hands‑on guidance for high-impact customer engagements, while building repeatable ways of working that demonstrate customer value.

Responsibilities

• Coach and develop customer-facing engineers, setting expectations for solution quality, accountability, documentation, and outcomes.
• Prioritize engagements based on customer needs, adoption opportunities, operational gaps, and potential business impact.
• Guide complex work from discovery and solution design through technical validation, stakeholder alignment, and outcome measurement.
• Establish team processes for intake, capacity planning, delivery standards, handoffs, and ongoing review of quality and results.
• Track solution adoption, customer value, recurring technical barriers, reusable patterns, and contributions to retention or growth.
• Share customer-validated needs with Product and Engineering, coordinate with customer and sales teams, and turn proven approaches into reusable guidance.

Requirements

• At least five years leading and developing customer‑facing technical professionals.
• Background in solutions engineering, technical consulting, post‑sales engineering, or comparable customer‑focused technical work.
• Working knowledge of enterprise SaaS, APIs, data analysis, automation, integrations, advanced configuration, and troubleshooting.
• Experience translating ambiguous customer problems into implemented solutions with measurable business results.
• Ability to coach discovery, technical problem solving, stakeholder management, validation, and documentation.
• Strong prioritization and communication skills, with experience working across customer executives, IT leaders, operators, and internal product and engineering teams.
• Experience creating operating models, prioritization frameworks, or delivery standards that help a technical function scale.

Nice to have

• Experience in fleet management, transportation, safety, telematics, IoT, or other physical operations industries.

Benefits and work setup

• Listed US on‑target earnings range: $231,000–$317,000, with compensation dependent on factors such as experience and education; some roles may include equity.
• Benefits include health, dental, and vision coverage, paid and sick leave, disability and life insurance, and 401(k) contributions, subject to eligibility.