Director, Enterprise Customer Solutions

Gomotive; United States; Remote; USD 231,000 - 317,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Paid leave

401(k)

Job summary

Gomotive in the United States is seeking a leader to manage a post-sales technical team that guides major customers through complex operational challenges with enterprise software, APIs, data, integrations, and automation.

You will coach engineers, align stakeholders, and develop repeatable delivery patterns to demonstrate customer value while driving retention and growth. This role blends people leadership with hands-on guidance in high-impact engagements.

Qualifications

• Lead and develop customer-facing technical professionals.
• Experience in solutions engineering or post-sales engineering.
• Strong knowledge of enterprise SaaS, APIs, data, and automation.
• Proven ability to turn customer problems into measurable outcomes.
• Excellent prioritization and cross-functional communication.
• Experience scaling technical functions with delivery standards.

Responsibilities

• Coach and develop customer-facing engineers and set quality expectations.
• Prioritize engagements by needs, adoption, gaps, and impact.
• Guide work from discovery to validation and outcomes.
• Establish team processes for intake, capacity, and handoffs.
• Track adoption, value, and recurring barriers.
• Share needs with Product/Engineering and turn insights into guidance.

Skills

People leadership

Solutions engineering

Post-sales experience

Enterprise SaaS knowledge

Data analysis

Stakeholder management

Tools

APIs

Automation tools

Data analysis tools

Job description

Gomotive in the United States is seeking a leader to manage a post-sales technical team that guides major customers through complex operational challenges with enterprise software, APIs, data, integrations, and automation.

You will coach engineers, align stakeholders, and develop repeatable delivery patterns to demonstrate customer value while driving retention and growth. This role blends people leadership with hands-on guidance in high-impact engagements.