Head of Cross-Functional Ops & Strategy (Remote)

Lob; Montana; Remote; USD 100,000 - 160,000; Full time

Job summary

Lob is seeking a Business Operations Manager in the United States to lead cross-functional programs spanning Finance, Product, Engineering, Legal, and GTM. You will turn ambiguous problems into documented processes with clear ownership, using data and the company’s reporting stack to guide decisions.

In this fast-paced role, you’ll coordinate stakeholders across teams, document outcomes, and hand off programs to permanent owners.

Qualifications

• Bachelor's degree required.
• 4–7+ years post-undergrad in management consulting/corporate strategy, business operations, strategic finance, revenue operations, or chief-of-staff.
• Experience with client-facing multi-stakeholder delivery is preferred.
• Background in B2B SaaS, marketplace, or logistics is a plus.

Responsibilities

• Own Program Execution: Run 3-5 concurrent cross-functional programs with defined end state, status, owners, and deadline.
• Drive Outcomes Across Teams: Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market.
• Deliver the Analysis: Produce the analysis behind program decisions using Lob's data and reporting stack and available AI tooling.
• Hand Off What You Build: Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff.
• Cover the Gaps: Provide backup for FP&A, Deal Desk, and Business Operations analytics deliverables, and support planning and execution of cadences like QBRs and leadership offsites.
• Program Management Chops: Manage ambiguous work, sequencing, and accountability across multiple orgs.

Skills

Program management

Cross-functional coordination

Business operations

Data analysis

Education

Bachelor's degree

Tools

BI / data warehousing

SQL

AI-assisted analysis

Job description

Lob is seeking a Business Operations Manager in the United States to lead cross-functional programs spanning Finance, Product, Engineering, Legal, and GTM. You will turn ambiguous problems into documented processes with clear ownership, using data and the company’s reporting stack to guide decisions.

In this fast-paced role, you’ll coordinate stakeholders across teams, document outcomes, and hand off programs to permanent owners.