Head of Consumer Banking Growth & Client Experience

Bank of America; Frederick (CO); On-site; USD 127,000 - 160,000; Full time

Benefits offered by this job

Benefits package

Annual discretionary incentive

Job summary

Bank of America is seeking a senior manager to lead a team of Financial Center Managers and Relationship Managers in Frederick, MD. The role focuses on delivering superior client experience, growing relationships, and ensuring operational excellence at market and center levels.

The position requires a track record of leading sales and operations teams, and the ability to work across the organization to drive results, with responsibilities including managing partnerships, guiding staff, and

Qualifications

• Minimum education as listed; proven leadership and operations experience.
• Experience leading teams and driving outcomes in financial services is preferred.
• Ability to recruit, coach and develop talent across a region.

Responsibilities

• Champions organizational vision and values to drive business results.
• Communicates and influences while leading through change.
• Manages time and priorities to maximize impact and reduce variability.
• Manages risk and escalations; identifies resolutions.
• Drives client experience and builds strong stakeholder relationships.
• Leads and coordinates across organizations for one team outcomes.

Skills

Coaching

Customer Focus

Leadership Development

Risk Management

Talent Development

Business Operations

Customer Service

Decision Making

Executive Presence

Sales Performance

Critical Thinking

Performance Management

Process Performance

Recruiting

Result Orientation

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Bank of America is seeking a senior manager to lead a team of Financial Center Managers and Relationship Managers in Frederick, MD. The role focuses on delivering superior client experience, growing relationships, and ensuring operational excellence at market and center levels.

The position requires a track record of leading sales and operations teams, and the ability to work across the organization to drive results, with responsibilities including managing partnerships, guiding staff, and