Financial Center Leader: Client Experience & Growth

Bank of America; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America seeks a seasoned branch manager to lead a financial center and its team, owning the business and fostering a client-centric culture while delivering operational excellence and risk-aware service. This role emphasizes developing talent, coaching staff, and driving performance across client traffic and center initiatives.

The position requires leadership experience, effective communication, and the ability to work within established bank processes.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Self-starter with strong work ethic and results focus.
• Ability to collaborate and build relationships.
• Passion and drive to improve clients' financial lives.
• Ability to identify solutions for clients and resolve problems independently or with others.
• Strong communication skills and confidence engaging clients.
• Willingness to learn new information and technology platforms.
• Strong critical thinking and problem-solving to meet client needs.
• Follow established processes and guidelines to do what is right for clients and the bank.
• Time management and capacity handling in a fast-paced environment.
• Ability to manage complexity, prioritize tasks, delegate and execute.
• Interpret performance results and drive success while holding others accountable.
• Weekend and/or extended hours may be required.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formal management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service

Client Focus

Performance Mgmt

Talent Development

Operations Mgmt

Recruiting

Sales Performance

Risk Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America seeks a seasoned branch manager to lead a financial center and its team, owning the business and fostering a client-centric culture while delivering operational excellence and risk-aware service. This role emphasizes developing talent, coaching staff, and driving performance across client traffic and center initiatives.

The position requires leadership experience, effective communication, and the ability to work within established bank processes.