Consumer Banking Market Leader: Client Experience & Growth

Bank of America; Rio Rancho (NM); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America in the United States is seeking a Manager to oversee a team of Financial Center and Relationship Managers. You will drive local client experience strategies, grow relationships, and ensure operational excellence at market and center levels.

This role requires collaboration across the organization to build one team and deliver results. The ideal candidate has 5+ years in sales/bank ops, staff coaching, and a proven ability to lead, coach, and manage performance while complying

Qualifications

• 5+ years of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team.
• Confident in identifying solutions for clients and resolving issues independently.
• Communicates effectively with clients and colleagues and adapts to new technology platforms.
• Adheres to established processes and guidelines and complies with laws and regulations.

Responsibilities

• Champions organizational vision and values executing consistently to drive business results
• Leads client experience initiatives across market and financial centers
• Manages time, priorities and risk to minimize variability
• Develops and maintains strategic partnerships across the organization
• Drives talent development and coaching of associates
• Ensures adherence to laws and bank policies
• Travel as required by geography

Skills

Coaching

Customer Focus

Leadership

Risk Management

Talent Development

Operations Management

Customer Service

Decision Making

Executive Presence

Sales Performance

Critical Thinking

Performance Management

Process Management

Recruiting

Results Orientation

Education

Bachelor’s Degree in related field

High School Diploma / GED

Job description

Bank of America in the United States is seeking a Manager to oversee a team of Financial Center and Relationship Managers. You will drive local client experience strategies, grow relationships, and ensure operational excellence at market and center levels.

This role requires collaboration across the organization to build one team and deliver results. The ideal candidate has 5+ years in sales/bank ops, staff coaching, and a proven ability to lead, coach, and manage performance while complying