Market Banking Leader, Client Experience & Team Growth

NBMBAA; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America in Charlotte seeks a senior leader to manage a team of Financial Center Managers and Relationship Managers, guiding local client experience strategies and deepening relationships across the market.

The role emphasizes operational excellence, cross-functional collaboration, risk management, and developing a high-performance team while delivering results in a fast-paced banking environment.

Qualifications

• 5+ years of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team.
• Ability to recruit and retain an effective sales and operations team.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Willingness to work weekends and/or extended hours; travel varies by geography.
• Proficient in computer skills and professional programs (example: Microsoft Office).
• Requires ability to pass compliance requirements.

Responsibilities

• Drives client experience and grows relationships at the market/financial center level.
• Leads and mentors Financial Center Managers and Relationship Managers; drives local strategies.
• Ensures operational excellence and manages risk across the organization.
• Collaborates across functions to achieve results and enterprise goals.
• Champions inclusion and leadership development within the team.

Skills

Sales leadership

Team coaching

Client relationship

Communication

Problem solving

Adaptability

Compliance knowledge

Education

Bachelor’s degree

High School Diploma / GED

Tools

Microsoft Office

Job description

Bank of America in Charlotte seeks a senior leader to manage a team of Financial Center Managers and Relationship Managers, guiding local client experience strategies and deepening relationships across the market.

The role emphasizes operational excellence, cross-functional collaboration, risk management, and developing a high-performance team while delivering results in a fast-paced banking environment.