Head of Consumer Banking Growth & Client Experience

Bank of America; Omaha (NE); On-site; USD 100,000 - 150,000; Full time

Job summary

Bank of America is seeking a leader to manage a team of Financial Center Managers and Relationship Managers. The role focuses on driving local client experience strategies, deepening relationships, and ensuring operational excellence at market levels.

The candidate will collaborate across teams to develop business knowledge and enable a one-team approach to achieve results. The role emphasizes inclusion, process and data-driven decision making, enterprise communication, and proactive risk

Qualifications

• Must have a strong work ethic and results focus.
• Proven ability to lead and coach a team to deliver client-focused outcomes.
• Experience building and growing relationships with clients and partners.

Responsibilities

• Champions organizational vision and values to drive results.
• Communicates, influences, and leads through change.
• Manages priorities to maximize impact and reduce variability.
• Assesses and mitigates risk and escalations.
• Leads strategic partnerships across the organization.
• Drives the client experience and builds credibility with stakeholders.
• Demonstrates professionalism, confidence, and respect in interactions.

Skills

Team leadership

Client relationship building

Sales / banking operations

Coaching

Communication

Problem solving

Adaptability to technology

Job description

Bank of America is seeking a leader to manage a team of Financial Center Managers and Relationship Managers. The role focuses on driving local client experience strategies, deepening relationships, and ensuring operational excellence at market levels.

The candidate will collaborate across teams to develop business knowledge and enable a one-team approach to achieve results. The role emphasizes inclusion, process and data-driven decision making, enterprise communication, and proactive risk