Senior Leader, Consumer Banking & Client Experience

Bank of America; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America in Charlotte, NC is seeking a senior Manager to oversee a team of Financial Center Managers and Relationship Managers, driving client experience and operational excellence at the market level. The role emphasizes collaboration across lines of business, strategic planning, and aligning local goals with the bank’s Responsible Growth agenda.

The ideal candidate will coach teams, manage risk, champion inclusion, and deliver measurable results by building strong partner relationships

Qualifications

• 5+ years of demonstrated experience with sales/bank operations and leading a team.
• Collaborates effectively to build relationships with partners and clients.
• Ability to identify client solutions and resolve problems.

Responsibilities

• Champions organizational vision and values executing consistently to drive business results
• Communicates and influences and leads through change
• Manages time and priorities to create biggest impact and reduce variability
• Manages risk and mitigates escalations and identifies resolutions
• Manages strategic partnerships across the organization
• Drives the client experience

Skills

Team leadership

Relationship management

Client experience

Sales / bank operations

Coaching

Job description

Bank of America in Charlotte, NC is seeking a senior Manager to oversee a team of Financial Center Managers and Relationship Managers, driving client experience and operational excellence at the market level. The role emphasizes collaboration across lines of business, strategic planning, and aligning local goals with the bank’s Responsible Growth agenda.

The ideal candidate will coach teams, manage risk, champion inclusion, and deliver measurable results by building strong partner relationships