Consumer Banking Market Leader: Lead Teams & Elevate Client Experience

Bank of America; Indianapolis (IN); On-site; USD 120,000 - 150,000; Full time

Job summary

Bank of America is seeking a Finance Center/Relationship Manager leader to drive local client experience strategies, deepen relationships, and ensure operational excellence across markets.

You will lead a team of Financial Center Managers and Relationship Managers, align across departments, and champion inclusive leadership while delivering measurable results in a fast-paced environment. This role requires a strong track record in coaching, risk management, and strategic execution.

Qualifications

• 5+ years leading and coaching a sales/operations team in banking.
• Demonstrates enthusiasm, motivation and client-focused mindset.
• Confident in identifying client solutions and resolving issues.
• Ability to learn and adapt to new information and technology platforms.
• Ability to recruit and retain an effective sales and operations team.
• Willing to work weekends or extended hours as needed.

Responsibilities

• Champions organizational vision and values to drive business results.
• Communicates and influences and leads through change.
• Manages time and priorities to create the biggest impact and reduce variability.
• Manages risk, mitigates escalations and identifies resolutions.
• Manages strategic partnerships across the organization.
• Drives the client experience and improves financial lives for clients.

Skills

Coaching

Customer Service Management

Leadership Development

Risk Management

Talent Development

Decision Making

Executive Presence

Sales Performance Management

Critical Thinking

Performance Management

Process Performance Management

Recruiting

Result Orientation

Customer and Client Focus

Education

Bachelor’s Degree in related field

Job description

Bank of America is seeking a Finance Center/Relationship Manager leader to drive local client experience strategies, deepen relationships, and ensure operational excellence across markets.

You will lead a team of Financial Center Managers and Relationship Managers, align across departments, and champion inclusive leadership while delivering measurable results in a fast-paced environment. This role requires a strong track record in coaching, risk management, and strategic execution.